FYI Express
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  • How to insure Commercial Lines
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  • FYI Express: GA 07/25
  • Prelicensing Courses
    • GA 40-Hour P&C Agent Prelicensing
    • GA 40-Hour P&C Adjuster Prelicensing
    • GA 40-Hour P&C Counselor Prelicensing
    • GA 40-Hour P&C Public Adjuster Prelicensing
    • GA 40-Hour Life, Accident & Sickness Prelicensing
    • GA P&C Counselor Prelicensing
    • GA 20 Hour Limited Subagent Prelicensing
    • GA 20 Hour Personal Lines Agent Prelicensing
    • GA 20-Hour Surplus Lines Broker Prelicensing
    • GA 20-Hour A&S Prelicensing
    • SC Personal Lines Producer Prelicensing
  • Continuing Education Courses
    • GA 3 Hour Ethics CE
    • GA 5 Hour E&O CE
    • GA 5 Hour Watercraft CE
    • GA 10 Hour Limited Subagent CE
    • GA 24 Hour Life & Health CE
    • GA 24 hours Farm Insurance P&C
    • GA 24 hours P&C CE >
      • #8: Small Business Insurance
      • #14: Agency Management
      • #20: General Contractors
      • #21: Garage Insurance
      • #22: Trucking Companies
      • #23: Restaurant Insurance
      • #24: Day Care Centers
      • #25 New Agent Training
      • #26: Hotels
      • #27: Supermarkets
      • 24 Hour CE Exam
  • Agency Marketing Tools
    • Digital Handshakes using Zoom
    • 100+ Videos
    • Websites
    • Facebook Marketing
    • YouTube Videos
    • Custom Email Marketing
    • Google My Business Tutorial
    • Done For You Marketing
    • Promotional Videos
    • Google Business Profile Tutorial
    • Custom Lead Generator
    • Do It Yourself Marketing
    • The $100,000 Question
    • Free Promotional Videos
  • Agency Management Tools
    • Customer Service Tips
    • Employee Training
    • Customer Service Tutorials
    • Training for New Hires: Personal Lines
    • Training for New Hires: Commercial Lines
    • Training for New Agency Owners
  • New CSRs and Producers
    • Modern Family
    • Auto Insurance
    • Home Insurance
    • RC vs ACV
    • Stand Alone Policies
    • Insurance 101
  • How to insure Personal Lines
    • Georgia OCI
    • Modern Family
    • Auto Insurance
    • Residential Insurance
    • Stand Alone Policies
    • RC vs ACV
    • E & O Prevention
    • Ethics
    • Life Lessons
    • You Deserve a Break
    • Insurance Fraud
    • Here Comes the Judge
    • Customer Service Tips
    • Employee Training
    • Insurance 101
    • Coinsurance Clause
    • C.O.P.E.
  • How to insure Commercial Lines
    • Restaurant Insurance
    • Trucking Companies
    • Garage Insurance
    • General Contractors
    • C.O.P.E.
    • Coinsurance Clause
    • Commercial Lines 101
    • Small Business Insurance
    • "How To Insure" Tutorials
    • How to Insure Courses
    • Commercial Lines Training
  • New Agency Owners Guides
    • Agency Management
    • Is Your Website WCAG Accessible?
    • Customer Service Tips
    • Be a Better Agent eBooks
FYI Express
I used to ask my staff to go outside and come in like a potential customer and tell me what they noticed.
Most didn't notice anything.
Then I would point out the smudged glass door, over-flowing trash can and carpet that needed vacuuming. 
Then I would sit them down at the desk but on the customer side.
They were very good at dusting while sitting at their desk but were stunned to see the dust they failed to get on the client side.
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How to get better Google Reviews

Customer Service: Every Company in this business

Customer Service: "The Incomplete Answer"

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​SIX WAYS TO HANDLE ANGRY CUSTOMERS
Everybody has angry customers. Some customers are angry because they have a complaint. Some are just having a bad day. Whatever the reason, you must know how to handle angry customers.

​Remember that the tone of your voice often conveys more accurately what is in your mind than do your words.
In a moment of conflict, a suggestion or compromise can salvage a threatened working relationship. A discouraged employee can be motivated again through a few carefully chosen words. In situations like these, a good manager is looking beyond an immediate situation and acting to preserve a future benefit. But if your voice betrays your own anger, fear, or despair, that emotion, not the wisdom you offer, will be what others remember. Those who rise to the top in any organization are those who have learned to control their emotions. When you have a leadership position, others will watch you closely for the signals you send. You must learn to manage yourself and all the ways in which you convey messages to others if you want to inspire them and demonstrate that you care about all the members of your team.
​If you are sure you are right, you need not worry what the world thinks.
If you are ever to achieve noteworthy success in your life, you must be willing to stand apart from the crowd. Success is something that is achieved by the minority, not the majority, of people. You will also discover as you climb the ladder of success that there are many who, out of jealousy or envy, will belittle your achievements. Nevertheless, if you have the courage of your convictions, nothing can deter you from your course. You develop confidence in your beliefs by doing your own thinking and by constantly testing and revising your knowledge. Use W. Clement Stone’s R2A2 Principle to Recognize and Relate, Assimilate and Apply information from any field to help solve your problems and direct your thinking.

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Eddie K. Emmett, 200 Russell Court, ​Canton, GA 30115