Customer Service TipsClick to set custom HTML
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Customer Service Tips
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Customer Service: "The Incomplete Answer"
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How to get better Google Reviews
Customer Service: Every Company in this business |
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If you don’t believe it yourself, don’t ask anyone else to do so.
It is virtually impossible not to transmit your doubts and insecurities to others through body language, tone of voice, inflection, word choice, and other subtle characteristics. When you show by your actions that you lack self-confidence, other people also begin to doubt your ability to perform. You can gain the respect and confidence of others. Begin by making a list of all the things you like about yourself and the things you would like to change. Make a conscious effort to build upon your positive strengths and correct your weaknesses. It may not be easy, but if you assess yourself objectively and persevere in your efforts, you will eventually prevail.
It is virtually impossible not to transmit your doubts and insecurities to others through body language, tone of voice, inflection, word choice, and other subtle characteristics. When you show by your actions that you lack self-confidence, other people also begin to doubt your ability to perform. You can gain the respect and confidence of others. Begin by making a list of all the things you like about yourself and the things you would like to change. Make a conscious effort to build upon your positive strengths and correct your weaknesses. It may not be easy, but if you assess yourself objectively and persevere in your efforts, you will eventually prevail.
Remember that the tone of your voice often conveys more accurately what is in your mind than do your words.
In a moment of conflict, a suggestion or compromise can salvage a threatened working relationship. A discouraged employee can be motivated again through a few carefully chosen words. In situations like these, a good manager is looking beyond an immediate situation and acting to preserve a future benefit. But if your voice betrays your own anger, fear, or despair, that emotion, not the wisdom you offer, will be what others remember. Those who rise to the top in any organization are those who have learned to control their emotions. When you have a leadership position, others will watch you closely for the signals you send. You must learn to manage yourself and all the ways in which you convey messages to others if you want to inspire them and demonstrate that you care about all the members of your team.
In a moment of conflict, a suggestion or compromise can salvage a threatened working relationship. A discouraged employee can be motivated again through a few carefully chosen words. In situations like these, a good manager is looking beyond an immediate situation and acting to preserve a future benefit. But if your voice betrays your own anger, fear, or despair, that emotion, not the wisdom you offer, will be what others remember. Those who rise to the top in any organization are those who have learned to control their emotions. When you have a leadership position, others will watch you closely for the signals you send. You must learn to manage yourself and all the ways in which you convey messages to others if you want to inspire them and demonstrate that you care about all the members of your team.
If you are sure you are right, you need not worry what the world thinks.
If you are ever to achieve noteworthy success in your life, you must be willing to stand apart from the crowd. Success is something that is achieved by the minority, not the majority, of people. You will also discover as you climb the ladder of success that there are many who, out of jealousy or envy, will belittle your achievements. Nevertheless, if you have the courage of your convictions, nothing can deter you from your course. You develop confidence in your beliefs by doing your own thinking and by constantly testing and revising your knowledge. Use W. Clement Stone’s R2A2 Principle to Recognize and Relate, Assimilate and Apply information from any field to help solve your problems and direct your thinking.
If you are ever to achieve noteworthy success in your life, you must be willing to stand apart from the crowd. Success is something that is achieved by the minority, not the majority, of people. You will also discover as you climb the ladder of success that there are many who, out of jealousy or envy, will belittle your achievements. Nevertheless, if you have the courage of your convictions, nothing can deter you from your course. You develop confidence in your beliefs by doing your own thinking and by constantly testing and revising your knowledge. Use W. Clement Stone’s R2A2 Principle to Recognize and Relate, Assimilate and Apply information from any field to help solve your problems and direct your thinking.
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Attention: Georgia Agents! 24 hours CE for $24 or join GIA for $99 per year and it's free for all agency staff!
Have you enjoyed at least 24 hours of Edu-Tainment? If yes, you are welcome to take the Final Exam Otherwise, continue to Lesson #16: Employee Training |
